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Refunds Policy

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange.

Damaged Goods and Goods Sent in Error

If any item delivered to you is damaged, please contact us to arrange a full refund (including delivery charge) or a replacement item. Please contact us to arrange the return of any goods sent in error.

Other Returns

You have the right to cancel the order within 7 working days starting the day after receipt of the goods. A refund of all monies, including the initial postage and packing charge, will be made within 30 days of the cancellation. Goods should be returned in the condition that they were supplied and the customer must pay the cost of returning the goods. If the goods are not returned at the customer's own expense, a deduction will be made from the refund to cover the direct cost of collecting the goods.

Returns address:

Unit 5
Lady Ann Mills
Lady Ann Road
Batley,West Yorkshire
WF17 0PS

We are unable to accept responsibility for returned items until we have received them. Until this point the items remain your responsibility. We strongly advise therefore that you use Royal Mail registered post and retain proof of postage, when returning items. We also cannot accept responsibility for goods damaged in transit during their return to us.

Refunds

  • Refunds will be processed in accordance with our returns policy.
  • Items must be returned in their original condition within 14 days of the date shown on your dispatch note.
  • Once the product has been received and inspected we will send you an email letting you know we have received and processed your return.
  • After you have received the email please allow up to 14 working days for the refund to be credited to your account.
  • If the product is returned because it is defective or not the one you ordered we will issue a full refund including the delivery charge after our inspection has taken place.

About us

36 Years of acquiring an outstanding reputation for service and quality

Now in our 36th year of manufacturing and supplying stainless steel fasteners, we can say without fear of contradiction that we now offer the widest range and best quality fasteners available, mostly with off the shelf availability.

ALL our fasteners are stainless steel and go through a polishing process to make them bright instead of the dull grey colour which is common with mass produced stainless fasteners.

All our metric, UNC, UNF and BSW hexagon bolt heads above M5/3/16" are machined to remove ugly stamped lettering and give a flat machined finish. Our Cycle (BSC, BSCY) BSF and Metric fine bolts have a shallow dome head.

We are based in Batley, West Yorkshire. Callers are welcome but we advise contacting us first to make sure we are there as we do not keep regular shop hours (and like to go out for lunch!).

Testimonials

  • Excellent service, good quality product, very fast delivery, well packed. Many thanks.

    Tony Jessop

  • First class service -Superb quality these fixings give the finishing touch to any restoration! many thanks!

    Alan Rowlands

  • Dear Sir,

    Thank you for an excellent service. Screws ordered yesterday arrived by first post this morning. I got your advert in the Old Bike Mart. I will inform members of our local classic vehicle club of your products and service.

    Regards

    Ken Munro

  • That was impressive. My order arrived this morning! Very smart narrow "Jubilee" clips.

    Thank you.

    N. Van Pelt

  • Everything is good!

    Lorenz Haalboom

  • My Norton Commando is fitted with Middleton stainless screws throughout since 1983. And what should I say? Every nut, bolt and wheel spindle is still looking brand spanking new. What else could one wish for? Full marks.

    L. Philipp

  • Martyn Adams here formally of Serco in the uk. Guys you have now found the source of the of the Highest quality S/S fasteners on the planet, the attention to detail, the rummbled polished finish is absolute 2nd to None! Superb range and service,I get comments from my own clients asking where did I get the fasteners ? Price ? you only have to buy once ..trouble is you will be back for more !

    www.mdamotorcycleengineering.com.au

  • Congratulations on a truly exceptional service level.

    Via your website a few minutes before 10am yesterday I ordered a total of 221 items in 11 different styles and sizes.

    Today just after 9am the complete and correct order arrived on my desk.

    That's truly outstanding.

    You deserve all the success you get.

    Pilling Bodyshop

  • What a great pleasure it is for me to deal with a true proffesional "nuts & bolt" man, and to talk to someone who really knows the business. I have to say that in this day and age, there are not many true high quality, down to earth engineers left in our "once great country". Apart from the magnificent delivery system that you employ, the quality of the manufactured items from your company are of true "tool room" standard items!

    G. J. Hawkins

  • I have placed a few small orders with you over the past couple of years and am delighted at product quality and speed of order processing and delivery. Ihave had no hesitation in passing on your name and contact details to others in the vehicle preservation scene.

    K. D. Richardson

  • Just a note to say thanks for your excellent service and products. For the third time I have had your packages arrive the day after my on-line orders were sent so many thanks to you and of course the post office service you use. A very satisfied customer.

    Best wishes.

    C. Fagg

  • I just had to email you to say your service is still 1st class! I used to live in West Yorkshire and ordered stainless from you back in the mid 80's and later in the 90's, (and did make one visit to your shop!) back when I had to fill in a A4 order form, which came with the catalogue you sent.....time spent writing "hex head, metric course, M6x20" for example!... And now, online, adding to basket, so much easier!... One thing thats not changed, is how quick the turnaround is on an order! Brilliant! Long may you continue!

    S. Fothergill

  • Many thanks for the prompt oder, the order was placed on Wed 20th June and opened by me on Thurs 21st June!, Excellent service, top quality fasteners, very well finished.

    S. Futham

  • Dear Mr Middleton,

    Many thanks for the immediate response to my plea for help with the identification and replacement of the machine screws which I sent to you last week.

    The reason I did not identify which machine they came from was that I did not think that "A Singer 9 Le Mans Coupe" would be of any particular help.

    Regardless, the screws will do the job perfectly, and I can now rebuild the windscreen assembly. Many thanks, further orders to follow.

    J. Littlewood

  • Highly recommended. Great Service

    Mufaras